[jimworcs]

Well, we disagree. If I pay a coat check, then I expect the provider of the service I have paid for to take reasonable precautions to ensure that my coat is not stolen or damaged. It is one thing if it is left on a public coat hanger, but entirely different if the service is charged for and they are in the custody of the coat check people. Likewise, when I was in MOMA in New York, I was required to pay to leave my backpack, as this was not allowed in the gallery. I think I would have been somewhat surprised to find it soaked in dog urine when I returned. You choose not to see the comparison in order to defend the undefensible.

The choice of an outrageous example was a device to point out the fatuousness of your argument that unless the Terms and Conditions specifically exclude an eventuality, then the airline is not liable. It is a ridiculous argument... Delta has a very bad reputation for this kind of obstructive, argumentative style of customer service and you do no credit to them by putting it in writing. I can just imagine you telling the customer that your T&C's don't cover dog urine, so there is nothing you can do with a smirk on your face. It is ridiculous to suggest that customers who place their child's car seat in the care of Delta should reasonably expect to get it back soaked in dog urine. Even more ridiculous is your attempt to find an explanation for this stance by citing your Terms and Conditions.