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#5
Jul 19, 2010, 10:08 AM
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The airline industry is one of the few where employees are simply not held accountable for their behavior. They can be as rude and abusive as they like because no manager wants to deal with them. They are simply ignored, which sends the message that their bad behavior is acceptable. Send your post to cvanleuven@flyfrontier.com. He's the VP of Customer Service.
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