Notices

Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

Customer Service The Trip from Hell, Flight 2820, 2620

Tools...

Thread Tools

Display Modes

Jul 26, 2010, 6:50 PM

Butch Cassidy Slept Here Butch Cassidy Slept Here is offline

Join Date: Mar 2008

Location: Nearest Airports: COD, BIL, WRL

Posts: 577

Amtrak options Chicago - Detroit

The OP's story is another example of the advantages of starting your trip early in the morning. There are three departures every day to Detroit from Chicago. However, the last train leaves Chicago at 6:00 PM. Too late if you're still at O'Hare around 5:30.

For future reference the Amtrak fare is about $43 one way, with Business Class seating available for a surcharge. The trip time is just under 7 hours with no change of trains. There is no checked baggage service between Chicago and Detroit. You must carry everything on. For those stranded at either of Chicago's airports due to weather one should remember that Chicago is Amtrak's hub. So travel to many points on Amtrak's system is possible, without a change of trains, from Chicago.

Last edited by Butch Cassidy Slept Here; Jul 26, 2010 at 6:54 PM.

Reply With Quote

« Previous Thread | Next Thread »

More options...

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Forum Rules

Forum Jump

Similar Threads
Complaint	Complaint Author	Forum	Replies	Last Post
Customer Service Flight from Hell	JOE MITCHELL	United Airlines Complaints	8	Jun 29, 2010 6:07 AM
In-flight Issue The trip from hell on delta 1st class service!	kassar	Delta Air Lines Complaints	5	Nov 12, 2009 3:54 AM
Canceled / Delayed / Overbooked A Trip from Hell Courtesy of Delta Air Lines	Bearman	Delta Air Lines Complaints	0	Oct 23, 2007 8:18 PM
In-flight Issue Flight from Hell	grannyme	American Airlines Complaints	0	Dec 24, 2006 10:34 PM

All times are GMT. The time now is 12:14 AM.

Customer Service The Trip from Hell, Flight 2820, 2620

About Us

AirlineComplaints.org

Advertising