Notices

Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

Check-in / Boarding BUMPed + $150.00 + Very Rude employees

Tools...

Thread Tools

Display Modes

Aug 3, 2010, 9:50 AM

The_Judge

Former Airline Employee (NOT OFFICIAL REP)

Join Date: Oct 2008

Posts: 1,113

You won't get any help where you are. When you get to your destination, ask if they would be so kind as to print out your PNR (your reservation) and the history of it to show when you checked in. Your history will show that along with other actions such as cancelling your seat and it will all be timestamped. It will also have a record of you attempting to use the kiosk. Chances are more than great they won't give it to you but the reason I say to ask for it is when you write your letter to DL, they may not be able to access your record anymore. It'll be gone forever. With a hardcopy, it will be easier to plead your case.

Reply With Quote

« Previous Thread | Next Thread »

More options...

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Forum Rules

Forum Jump

Similar Threads
Complaint	Complaint Author	Forum	Replies	Last Post
Customer Service CO48 Newark to Mumbai - Ridiculous seat allocation, horrible food and rude employees	sam_mumbai1604	Customer Service	0	Mar 21, 2010 5:21 PM
Canceled / Delayed / Overbooked Involuntarily bumped	Jack2278	Flights Canceled / Delayed / Overbooked	2	Mar 17, 2010 1:22 PM
Canceled / Delayed / Overbooked bumped by delta	jillth	Delta Air Lines Complaints	8	Jul 17, 2009 2:58 AM
Customer Service RUDE, RUDE, RUDE Electronic Help Desk!	txchampaign	Customer Service	12	Jun 30, 2009 12:06 PM

All times are GMT. The time now is 10:57 AM.

Check-in / Boarding BUMPed + $150.00 + Very Rude employees

About Us

AirlineComplaints.org

Advertising