Notices

Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

Other Airline Complaints If we receive 10 complaints about an airline, we will create a specific section for it above.

South African Airways Steals From Passengers

Tools...

Thread Tools

Display Modes

Aug 12, 2010, 4:20 PM

rui.bashir rui.bashir is offline

Join Date: Aug 2010

Posts: 3

SAA Needs to Catch Up a Wake Up CALL

Dear WoodyJHB,

Comparing US airlines with SAA or vice-versa is nuisance. That's why none of the US airline nor SAA ever achive the 5 star Skytrax ranking. If any airline needs to benchmark in the industry please then must chose a midle-east or asian service provider.
SAA's level of service is going down day after day and the solution here is not just looking after business class passengers such as yourself. SAA needs to consider economy class passengers when it comes to service delivery as well.
The cabin attendants attitude at SAA are sometimes annoying like on my last flight on SAA the hostess spent 75% of the flight chatting to passenger friends and ignoring her duties during the flight....this is just to mention one of the lack of service delivery from SAA...

Reply With Quote

South African Airways Steals From Passengers

About Us

AirlineComplaints.org

Advertising

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)