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Customer Service Have you had any problems with US Airways' Customer Service? Have US Airways employees treated you poorly?

 
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Old Aug 31, 2010, 6:33 AM
jimworcs jimworcs is offline
 
Join Date: Jan 2008
Location: Lot et Garonne, France
Posts: 3,197
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Your decision to just "drop it" is crazy. You need to take action. You can file a claim in Small Claims Court. You are probably too late to dispute the charge with Barclays Bank, but you really should take this further. Send a detailed letter to US Airways, including a photocopy of the credit card statement and details of what you purchased. State that you have not received the service you purchased and that US Airways refusal to provide redress is unacceptable. Unless they refund the money within 30 days you will file a claim in Small Claims Court. They will then be responsible for any costs incurred. You cannot lose... if you purchased a service and the provider fails to provide the service, they are in breach of contract and you cannot lose the case. You are mad to just let it go.
 

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