[jimworcs]

Delta strikes again; this is not an example of Delta coming through and solving your problem. It is an example of Delta failing to help you first time, denying your request and hoping you would go away and only when you persisted, they finally did the right thing.

Dear Mr. XXXXXX,
RE: Case Number 1047903
Thank you for contacting us regarding the refund of the change fee. On behalf of Delta Air Lines, I appreciate the opportunity to respond to your request.
I can understand the disappointment you experienced when our airport agent was unable to print your boarding pass as your seat was sold to some one else and asked you to pay the change fee. However, our records indicate that you were not charged $150 change fee to rebook your flights. Respectfully, I must deny your refund request.
Mr. Masthipur, I want to thank you, again, for writing. As a valued SkyMiles member, your future business is important to us, and I hope you will continue to choose Delta for your air travel needs.
Sincerely,
Karren M. Fernandes
Coordinator, Customer Care
Delta Air Lines

So Karren M. Fernandes, how come your records indicated the customer did not pay the change fee? Could it be that you are a liar and that you didn't check your records. You simply tried to get the customer to go away. Only when he could prove he paid the fee, did you agree to the refund. No apology for your last misleading response, no any explanation what the rip off $150 charge was for.

Outrageous. I am putting Karren Fernandes in the Hall of Shame!!