[Serendipity15]

I purchased 2 tickets to London today on Delta.com. I had already scoped out a fare $85 cheaper for the exact same itinerary - dates, flight numbers etc., same class on Orbitz. I also had a $100 credit from a previous Delta problem so I needed to use Delta.com. After purchasing the tickets I filed the claim for the fare guarantee (this was this morning around 10.30am.) I received an email response 10 minutes later saying they couldn't find the cheaper fare on Orbitz so they were rejecting my claim. I do understand that fares change frequently so I went back to Orbitz and - low and behold, there was the cheaper fare, still available. We emailed back and forth and every time they just said that they couldn't find it. I printed the screen to pdf and emailed it to them. They didn't reference it, just said they were rejecting my claim. It's now the same day and at 3.30pm I can STILL get on Orbitz and find the cheaper fare. Obviously it's just a rip off. If I hadn't had the credit I would definitely have cancelled my itinerary and bought tickets elsewhere. It's a small amount, but it's the principal of the thing, and false advertising.

I have flown to London 4 times on Delta this year (I used to like Northwest and just stayed with the route when Delta bought them out). I hear Virgin Atlantic and Continental are fairly decent.

[jimworcs]

You should file a copy of the PDF screen and the email exchange with the local Attorney General's office. Delta are anti-customer and operate on the basis that if they reject your claim, you will go away and not persist. You could also consider a small claims court claim.

You are mad to fly on Delta to London. There are loads of choices and Delta is NEVER the right one. Virgin Atlantic are good, BA, Continental are all significantly better.