[jimworcs]

The answer is NO.. they do not care about their customer service and yes, their commitment is to treat their customers the way they treated you. It is increasingly common for the likes of Delta to blame weather or FAA delays, even when the delay occured, as in your case, much earlier in the chain and had nothing whatsoever to do with the weather.

Just a note to clarify something. It is incorrect to say that if a plane is not totally full, it cannot have weight issues. The issue of what consititutes an overweight plane depends on many factors, including the altitude of the airport, the weather, the location of the emergency diversion route and the amount of baggage being carried. It is certainly possible for a flight to be overweight, even if there are empty seats. Nevertheless, this doesn't diminish your fundamental complaint. Delta are lousy at customer service and routinely lie and cheat their customers. THAT IS A FACT.

PS... you might consider naming some of the obnoxious individuals in the Hall of Shame thread in the General Discussion section of this website. The more we publicly expose them, the more likely we are to change individual's behaviour.