Notices

Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

Customer Service No response from Customer Relations

Tools...

Thread Tools

Display Modes

Nov 10, 2010, 9:55 PM

rjyeomans

Join Date: Sep 2010

Posts: 2

Got a travel voucher~~~~!!

Please see my post above for reference-4 above this post
I never heard from AA; but I FINALLY got a travel voucher from them in the mail yesterday for my FULL FARE LESS $100 !!! Yay! I truly can't complain about that. I am grateful for the voucher, though their customer relations truly leaves something to be desired as far as (lack of) communication goes.

Last edited by rjyeomans; Nov 10, 2010 at 9:57 PM.

Reply With Quote

« Previous Thread | Next Thread »

More options...

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Forum Rules

Forum Jump

Similar Threads
Complaint	Complaint Author	Forum	Replies	Last Post
Customer Service Cancelled flight; no notice, no protection; incoherent "Customer Care" response	Debra Thomas	United Airlines Complaints	4	Feb 8, 2009 2:47 PM
Customer Service Flights delayed/No response from Customer Services	Graham NZ	American Airlines Complaints	6	Jul 24, 2008 4:02 PM
Customer Service US Airways: Consumer Relations	paynere	Customer Service	0	Feb 4, 2008 9:08 PM
Baggage Problems AA has no "Customer Relations" Dept.	amgoodman	American Airlines Complaints	0	Sep 26, 2007 12:11 AM

All times are GMT. The time now is 11:07 AM.

Customer Service No response from Customer Relations

About Us

AirlineComplaints.org

Advertising