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#5
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I've had two late issues with Delta's checked baggage so-called service. First was Lexington, KY to Kansas City, MO and my bag initially couldn't be found. Later was found in Lexington - wasn't put on the plane. I didn't get this bag until about 36 hours later.
Second was Lexington, KY to Albany, NY. A pilot medical problem altered my flight but not the bag's flight. This time my bag took only 18 hours to get to me. Both times, I made numerous efforts to get my checked baggage fees returned since, in my mind, Delta failed to keep their end of the agreement. Both times I was denied. I felt when they accepted payment they were obligated to deliver me and my bag to the same destination at the same time. |
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