[jimworcs]

Delta are simply the worst for customer service. It is better to go with other carriers even if their schedule is not as good. In any event, file your complaint with Delta and copy it to the DOT. Take photographs of the case and the laptop. Include a report from someone like the GeekSquad stating the costs of repair/replacement and their evaluation of the cause of the damage. Even if you get nowhere with Delta, all this will stand you in good stead for a small claims court case. I think if you are persistent and forthright, you have a good chance. Make sure you letters of complaint are direct, straightforward but not insulting. It gives them an excuse to ignore you. I would make the point about not being able to buy the upgrade, but don't make too big a deal of it. The real issue is the bags. Good luck.

(BTW..there is a link to the DOT in the QuickLinks above.