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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Customer Service Have you had any problems with Continental's Customer Service? Have Continental employees treated you poorly?

Customer Service Continental is the Worst!

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Jan 6, 2011, 6:18 AM

USmed

Join Date: Jan 2011

Posts: 4

Very rude attendant

Hello

First of all Continental is the worst customer care I ever have seen in my life.
That was my first experience with continential before I was using Delta airlines and off course after that horrible dealing with passenger from a young attendant in the flight number 1776 that was flying from IAH, Houston at 7.15 pm to Philadelphia arrived at 11.28pm the date was January 4th-2011
she was so rude throw my bag on my leg and refused to help me putting my laptop in the luggage closet
and she screamed saying sit down and I really wanted a supervisor to come indeed another attendant which was so nice and helped me putting my bag there
The young attendant even can not give apology and she was acting so weired and even she can not smile at all like she does not like her job
I really want to get my right as she owns me of apology because such rudeness with people is unacceptable behavior and she has to know the rules to behave with people

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Customer Service Continental is the Worst!

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