[jimworcs]

Southwest have an obligation to provide assistance to people with disabilities. That would include assisting passengers get to their seat.. However, can we clarify something. This employee's conduct was obnoxious, rude and offensive. However, there is not one shred of evidence that it was discriminatory. She sounds like she would have shown "attitude" to anyone who got in her way that day. You have a valid complaint of very bad treatment. You may want to complain to the DOT about her refusal to assist you to your seat, which I believe is a potential breach of the law... but let's drop the "discrimination" allegation, unless you can demonstrate that this woman treated you less favourably than other passengers BECAUSE of your disability. She sounds like a royal pain in the **** and a complete bitch, but believe me, many able bodied people would have faced the same attitude. I think you should put the contact details of your witnesses in your complaint to the DOT and let them investigate.