[Butch Cassidy Slept Here]

Our retarded, oops redacted friend

Houston, I don’t recall getting into name-calling in my original post. So why are you doing it?? If I were to dare to call any of your “saintly” friends, who work at the ticket counter, retarded, or other names, they would be hitting the speed-dial button for the airport police! Or, at the very least, they would make sure my bag went to Hong Kong.

It costs the airline to be dealing with complaints like this one, a cost which is passed on to all of us. It's not in the consumers' favor to bother the airline with things that are crystal clear on the website.

Again, given the fare I paid, your crocodile tears that “it costs the airline” border on the absurd. As to something being “crystal clear:” If the airlines were as “crystal clear” with their pricing as you want us to believe they are, why then is the Federal “Clear Fare” Act working its way through Congress and why, I suspect, are the airlines, as usual, fighting this legislation tooth and nail??

Finally I fail to see what is so unusual about asking a business to match the pricing of its competitor. Frontier Air flies the same route—BIL – DEN—and offers a premium fare which includes two pieces of checked baggage. Unfortunately, Frontier did not have a late afternoon flight and UA may have exploited that fact.