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Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

In-flight Issues Did you experience any problems during an US Airways flight?

In-flight Issue Flight attendant w/apparent attitude touching sleeping passsanger.

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#13

Feb 12, 2011, 1:24 AM

missylynn

Airline Employee (NOT OFFICIAL REP)

Join Date: Dec 2010

Location: somewhere up there

Posts: 10

These things do happen. I have been a flight attendant for over 20 years and I have hit many knees and elbows with the cart. No, we cant see all body parts that are out in the ailse that is in front of the cart. We make announcements to watch your elbows, feet and knees as the cart passes, but as usual our announcements are ignored. When I have hit someone, I say I am sorry and that is the end of it. No one has ever made a stink about it. I am hit all the time by legs, arms and feet and have the bruises to prove it. Not the first "I'm sorry" is said to me. My advice to you is next time keep your knees as well as any other body part out of the aisle to prevent injury to yourself.

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In-flight Issue Flight attendant w/apparent attitude touching sleeping passsanger.

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