[Nashvilleflyer]

US Airways may do okay in the USA but you might avoid flying them overseas all together. Specifically, they have very limited or no staff at the airports (none in Tel Aviv). And you can’t get through on the local reservation lines, causing you to call back to the USA reservation system (which just cost me $340). If there’s a problem, you’re on your own.

In December US Airways left us stranded in Tel Aviv due to the northeast weather. They charged my family an additional $5,504.50 to get home from Tel Aviv. We were told we could pay that or stay in Israel for another 12 days!! The US Airways reservationist said we should pay the difference and raise Cain when we got back home to get a refund. Well, we haven’t seen a refund yet.

Even though their website says verbatim - In the event of a flight cancellation, US Airways will do everything possible to reaccommodate customers on the next US Airways flight, providing space is available – they simply do not honor that policy. In talking to their representative Mary Bart, she said they’ll be looking into that posted policy.

The staff of US Airways have been wonderful, especially representative Barbara Burg who said the whole incident made her ill. Meanwhile, the guy in charge of customer service, John Romantic, is busy out promoting his rock and roll band www.fallawayband.com. Rock on.

I feel sorry for CEO Doug Parker and wish him well. It's a tough job but customers are supposed to be a priority according to their website - but obviously not right now.

I have travelled the world for 30 years on business without incident, which isn't a bad track record. US Airways just happened to win the prize for first incident where the company executive team didn’t stand up including Bob Isom, Scott Kirby, Derek Kerr, Elise Eberwein who all suffered premature exasperation.

You can email me for more details but US Airways put a dent in our vacation – please save yours.