[nsh2011]

Purchased a ticket about one month prior to scheduled travel, and Delta alerts me 4 days prior to my outbound flight to Toledo that all of their service to Toledo was stopping and that for my return flight, DL 3081, I could either leave out of Detroit, Ft. Wayne, or an even further afield airport -or -receive a refund. When I requested compensation for transport to Detroit, the nearest airport, (at least $100 either by taxi or flying) was told they "don't offer that."

The personnel I spoke with by phone all claim this is allowable because it is a "schedule change."

However, I've read their published conditions of carriage, their Liability for Delay or Cancellation, etc., and since this is a change "in their control" they indeed need to provide full transport coverage for the originally purchased ticket. This is certainly not, as I was told, a "schedule change."

Since no one on the phone could help, I've written Delta requesting ground transport to be covered, and am waiting to hear back.

Delta either needs to provide transport *from* Toledo to airports they do service -or- provide customers with transport on another carrier.

Anyone else being affected by this "schedule change"? Can they get away with this??

[Gromit801]

I think the full refund is the best you're going to get. This isn't simply a cancellation of the flight, it's a discontinuation of service to an airport.

[nsh2011]

Thank you for the suggestion. However, it's too late for me to find a flight with the same price. The best deal will cost me $350 more.

Delta only notified me two days ago, and I have learned the closing was announced already Feb. 23. Why didn't they notify me sooner? If that would have been the case, I could see taking the refund. I am supposed to leave in less than 48 hours and I don't know how I am going to return home.

[wanderer]

If its not too drastic maybe you could adjust your return to come back the last day delta plans to operate. Usually when an airline drops a city make arrangements for another airline to accept their passengers. Detroit and Toledo are not that far apart but it' still a hassle especially when u have unplanned expenses.

[jimworcs]

If you can show proof that Delta knew Feb 23 rd they were ending the route, and failed to notify you and this cost you money, so may have a breach on
F contract claim. You could take that to small claims court, but that is probably the only avenue available.