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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Flights Canceled / Delayed / Overbooked Were you on a flight that was delayed, canceled, or overbooked?

Canceled / Delayed / Overbooked CO can change my flight, but if I do, I get charged $150

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Mar 31, 2011, 2:57 AM

sixsigmachampion sixsigmachampion is offline

Join Date: Mar 2011

Posts: 1

CO can change my flight, but if I do, I get charged $150

After paying to move to an earlier flight, 15 min. later it was announced that my flight was cancelled. The official reason (as told 7 hours later) was that there wasn't a crew available. Weather in the US was terrific today, so this is all due to mis-management by Continental or their contract carrier Continentatl Express. They re-booked me to 5:50 AM the next day! So now they make it MY problem if I don't want to get home a day late. I rented a car and drove to Houston. Fairness would dictate that Continental owes me $150 for changing my ticket. Flight #2876 from CRP to IAH on 3/30/11. Continental Frequent Flier: AA509718.

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Canceled / Delayed / Overbooked CO can change my flight, but if I do, I get charged $150

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