Notices

Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

Customer Service Absolutely ridiculous lounge access rules!

Tools...

Thread Tools

Display Modes

Apr 5, 2011, 10:24 PM

jimworcs

Join Date: Jan 2008

Location: Lot et Garonne, France

Posts: 3,197

I hope you will to this. Airlines will only change if premium customers do this. To describe £5k fares to Vegas as "discount" and not worthy of good customer care is insulting and you are right to abandon them. The problem in the US is.. Where to go? Delta are horrendous and who knows what will happen to continental now united as their hands on them. The lowest complaints are for low costs like Southwest and AirTran.

Reply With Quote

« Previous Thread | Next Thread »

More options...

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Forum Rules

Forum Jump

Similar Threads
Complaint	Complaint Author	Forum	Replies	Last Post
Customer Service Food Poisening In Delta Lounge In Newark	Marco Grob	Delta Air Lines Complaints	0	Mar 31, 2011 4:55 AM
Customer Service CO48 Newark to Mumbai - Ridiculous seat allocation, horrible food and rude employees	sam_mumbai1604	Customer Service	0	Mar 21, 2010 5:21 PM
Customer Service Stop being ridiculous people.	cheryl	Alaska Air / Horizon Air Complaints	11	Jul 8, 2009 12:14 PM

All times are GMT. The time now is 10:05 AM.

Customer Service Absolutely ridiculous lounge access rules!

About Us

AirlineComplaints.org

Advertising