[Bill from Kalamazoo]

I had the same problem as birdbaby when I tried to call Direct Air. They PROMISED to call me on the morning after my flight was cancelled, but never did. I called them literally every 2 minutes from 7 AM to 10 AM and all I got was: "the circuits are overloaded - please try your call again later". Finally, I drove to kalamazoo airport only to be told that Direct Air could neither accommodate me on any of their flights, nor could they get three seats on any OTHER airline. I finally had a temper tantrum with me and VOILA, 3 seats suddenly became avaialable on their 1:30 PM flight. My only advice is to use Direct Air ONLY when you don't HAVE to be someplace at a specifc time. If your travel plans are flexible, Direct Air is a good deal, but they have absolutely ZERO contingencies for any weather or maintainence problems, and their customer service is poor beyond description.