[sbison]

my comment about the cross check was not that I didn't know what it was--rather, that AA didn't have some clue that flights were going to be affected. Why bother boarding in first place? I am here at the conference in Dallas and I can't tell you the number of people who are complaining about air travel over the last couple of days. We all (I think) get that weather can create havoc--but what is the response plan? where is the emphasis on customer service, even in crisis mode? just not there as far as I could see with American. Not enough help, not enough answers, and no empathy.