[cmoffatt]

You're not getting it.

They gave us vouchers because their employee said they could waive the fees and they couldn't.

After we paid the fees in order to switch our flight, they took the voucher away. They said it was because we re-booked the flight. This voucher was to be used at a future date when booking directly through Alaska. Even if we misunderstood what the voucher was for (even though it was because of their employees mistake), the voucher wouldn't cover the entire cost of the round trip flight and we would end up paying a couple hundred dollars difference anyway. Probably the same difference we ended up paying in the fees. Nice trick, Alaska.

Like I said before, if Alaska didn't make statements they couldn't hold true to, I wouldn't be upset with Alaska.