[joegilmore]

Thanks for the vote of confidence, mas24546! I believe in giving the company a chance to rectify an issue internally, but when one has made every attempt to utilize the company's path do do this and it epically fails, the public forum is the consumers only/best recourse. It seems pretty apparent that there is a HUGE communications gap between the CEO and the Customer Service group. They have the proper organizational structure in place, its hard to believe the CEO is aware that customers are not the company's primary concern, let alone customers in their 'elite' programs. It's not that I wish Delta harm or even want anything "extra" or "free". I just want what was offered and I'm willing to pay the additional for what was offered and in lieu of that, I want Delta's customer service department fixed for their own future profitability. As a person that used to be in charge of customer service for a company (not Delta), their model and implementation is an epic fail. You see it all over the Internet these days (Google "Delta Complaints") and it just has escaped the view of the CEO and board for now. That is why it is so important to not give up when one feels a company is operating in a substandard manner. In my humble opinion, there has to be a huge disconnect in organizational structure. Someone in sr. management is most likely 'coasting' and not doing their due diligence. Once the CEO or board figures it out, I have no doubt that it will be corrected. No one wants their company to look like this.