[frequentraveller]

Originally Posted by bucksplit

That's very reassuring. And fair comment about what I might be entitled to in the form of compensation. Alitalia really are incredibly stupid in their short term attitude. How many passengers are they prepared to lose to justify their meanness?

I doubt they will lose too many. Complaints about Alitalia's incompetence have been around for years. There are still hundreds of thousands of people travelling in Italy all year round and often there is no other choice but to fly with an Alitalia flight because of the inflexibility of the traveller's dates, times and budget.

I choose to broadcast my experiences with Alitalia for my own satisfaction and hopefully to save even a few people the frustration and misery I felt (and the shinsplints from running around Rome Fiumicino Airport in high heels.... )