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Old Jul 27, 2011, 9:10 PM
volleymomny volleymomny is offline
 
Join Date: Jul 2011
Posts: 1
Default Insurance Added at Additional Charge

I purchased 2 one way tickets on Spirit Airlines - I have flown them one other time and was not happy but my daughter will be attending a college in South Carolina which the most convenient airline from NY is Spirit. Today I bought the tickets and received an email from my cc company for $2.00; then for the full amount that my confirmation showed. OK - it's $2.00 I am not going to call the customer service number and be aggravated more. Then I get an email from TRAVEL GUARD INSURANCE comfirming the purchase of travel insurance and from my credit card with a charge for $28.00 from Travel Guard - I called the toll free number for Travel Guard and spoke to a lovely young woman - I explained to her that I didn't purchase this insurance and would be contesting it with my cc company - she told me to send an email and they would refund it within 24 hours - I asked her what the story was and she said you have to UNCHECK the box when purchasing your airline tickets or you automatically buy it - she said when she as shown the Spirit website it looked like an ad to her and she wouldn't realize it was something additional she was purchasing. Just one more reason I hate this airline but will be stuck doing business with them unless someone else starts flying direct from NY's LGA to Myrtle Beach.
 

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