[Ombudsman]

At least you did your "homework" when others simply buy the low fare offered by Spirit then discover there's a charge for sitting in the waiting area prior to boarding! That's stretching the truth, of course, but if Spirit could thye most certainly would.

Spirit's business model is what it is. Believe it or not there are some people (albeit a minority) who love Spirit because of this. If you're looking for nothing more than basic "no frills" (and that includes customer service) transportation from point A to B in a cramped cabin with the worst legroom in the industry then Spirit is just what you're looking for. Whenever I see a complaint about Spirit the words "you got what you paid for" come to mind almost every time.