[WJKohlleppel]

Gromit:

No doubt, based on your avatar that you will not see any merit in any of my complaints. Whatever, you have the right to your opinion.

If you recall, I did mention in my post that some of my grievances may seem minor. I can accept that. However, the attitude of some of the airline personnel is inexcuseable in my view. Giving the cup of water to another passenger... ok, that was a minor annoyance. I will concede that point, of course. But the snotty attitude of some and the lack of quality customer service when it came time to get my bags (which I noticed you avoided commenting on completely), that is the big rub right there.

Pardon me, but I thought this was a forum to air my grievances. Whether I am right or wrong, this was the experience that I had, that left me dismayed.

Now, you call me out for using a third-party. OK, so how many of us use third-party to find better deals? I would suspect there are a lot of us out there. Since it is such commonplace, how is the consumer supposed to know that using third-party can be bad? Truth is I've used third-party for years and have never missed a connecting flight, never had any issues until now. I had an issue, I reported it. Take it for whatever it is to you. My position still remains the same: I am not dealing with Phoenix Airport or Alaska Airlines ever again.

Thank you,

- Bill