[bjayrison]

Since when did airlines start requiring passengers to call and cancel a flight in order to preserve your unused airfare? I spoke to US Airways reservations on 9/1 because I had injured my foot and wasn't going to travel. I checked on rebooking but due to the short time, the rebooking was going to cost $800. I told the rep that I would rebook at a later time when I had different dates. At no time did she tell me if I didn't tell her I was canceling my flights on 9/1 and 9/6, that I would not be able to use the unused fare. I specifically asked about changing the reservations and she told me no problem, just call us back when you are ready.
When I called reservations on 9/11/11, reservations said I was in the system as a "no show" and therefore I did not have an unused fare credit. I asked to speak to a supervisor, but she refused, saying US Air "prefers" that the customer EMAIL customer relations, wait for a response and IF, customer relations agrees to change the No Show status, they would give me a reference number so I could call back and make my reservations for the future trip.
I am not asking for a refund, I realize I will get charged at a minimum $150 change fee plus the increase in ticket price and STILL US Air reservations refused to honor my unused air are and accept any responsibility for the the agent not communicating that I had to officially request a cancellation.

[The_Judge]

Looks like they may have you here. That darn old contract of carriage. I'm not saying it's fair but it's out there to read and no one ever does.

"Except as stated above, all nonrefundable tickets have no further value once the scheduled date of departure
for any ticketed segment has passed and the customer has failed to travel on such ticketed segment,
other than due to an oversale, a cancellation, or delay of the ticketed flight by the carrier. All unflown segments
of such tickets are invalid and may not be applied toward the purchase of another ticket."

Article 5.1 on page 15.

http://www.usairways.com/pv_obj_cach...f_carriage.pdf

[bjayrison]

Your right, it doesn't seem fair, but I appreciate the information you provided on where this disclosure can be found. Thanks!