[Queen of the Universe]

Ibooked a flight on Spirit Air leaving for Ft. Meyers Beach Florida on 10/4 with a connecting flight through Detroit to Ft. Meyer's Beach. and returning 10//11

I called today to c heck on things and was informed that the connecting flight was disabled. No one called or emailed even though you have my acct linked with orbitz and my spirit air account. Now since I do not relish waiting in Detroit for the rest of my life and wanted my vacation I called back Orbitz after trying to speak with your people via India. Honestly, maybe Afganistan would be better. They rebooked me on American and United. Now I am told I am getting a full refund in 7-10 days. Not good enough people
When you cancel a flight, wouldn't it be nice to let Orbitz know or maybe for fun your customers? I want my refun now, not in 7- 10 days and I would like to know how you are going to make me happy. I went to the Consumerist and to Google and there are tons of complaints about your airlines.

I am a Real Estate Professional and speak to many many people. How could I ever, I mean ever recommend your airlines to anyone?

I will call your corporate exec offices tomorrow but I would like some attempt to make me happy, bottom line. This screw up has cost me another $100 for rebooking on another airlines at the last minute. I would also like that amount credited to my account. It apparently feels like you play fast and loose with the public. Let me know that there is some semblance of customer service in your airlines. I want the money refunded immediately + another $100 due to your error and no notice to me.

This is a copy of what I sent them. Spirit will never get my business!!!
Thank You,

Marie DeMaria