[Bwco]

We were flying from OGG to HNL on Hawaiian and then from HNL to EWR on Continental. We went to check via computer early in the day and Hawaiian had no record of our reservation. (The flight was a code share with Continental). Hawaiian told us to call Continental. Continental told us to call Hawaiian. I spoke to a supervisor at Hawaiian and they said that they could not help me even though I was flying on their airline. I finally called Orbitz, who I had made the reservation with, and after an hour on the phone, they assured us that we had valid reservations.

I did not trust Orbitz, so we went to the airport several hours early to check in. The best case scenario would be that we would check in, drop off our luggage and then grab some lunch before our flight. The worst case scenario, which happened, is that we would spend a lot of time trying to get on the plane.

When we got to the airport, Hawaiian stated that they did not have a reservation for us, inspite of Orbitz's assurances that we did. We had to go to United, located way on the other side of the airport. It was about 500 feet away. It was the end of our vacation and we both had a lot of luggage. My wife also has a very obvious handicap which makes it hard for her to carry things and even grip luggage. After spending an hour with United, and almost having to buy tickets, which I would have disputed anyway with my credit card company, we were able to get checked in for the 20 minute flight from Maui to Honolulu. However Hawaiian could not check us in for the Honolulu to Newark flight.

Hawaiian Airlines could check our luggage to Newark, but could not give us boarding passes for the Newark flight. Again we had to go to the other side of the terminal to United. United could not give us boarding passes, so we decided to try our luck with Continental in Honolulu. When we got to Honolulu, we spoke to a Continental Agent, who resolved the issue in about a minute.

I spent about 3 hours that day on the phone and at ticket counters with Orbitz, Hawaiian, Continental and United. Of course as soon as I got back to NJ, I filed a complaint about Hawaiian with the DOT.

[angie]

HAWAIIAN AIRLINES SUCKS!!!

Hawaiian Airlines canceled a leg of my trip and wanted to make a change to my reservation that did not work for my family. My family and I were extremely disappointed about not being able to complete our vacation as planned. The representative offered a full refund. I was told that the refund had to be given back on the card that it was purchased, however, I have since closed that bank account and opened an account with my credit union. After being placed on hold for a very long time, the representative told me (after speaking with a manager) that the airlines would cut me a check but that it could take up to 30 days. After waiting for 30 days with no check being received, I contacted the airlines, only to be told that you would not be sending a check and that my only choice was to have it credited back to the same card that I used and that I would then have to go to my old bank for a refund. What kind of insanity is that? After writing to the Consumer Affairs Department and the CEOs office, they STILL (without my permission) refunded it the money back to a CLOSED account. Now the only way to get my money back to go to Wells Fargo and hassle with them.

The woman that I spoke with, Rose Harmon stated point blank that she didn't care that I was inconvenienced and that I was a dissatisfied customer. To ask them to refund MY money back via check or to a VALID, OPEN bank account was a MORE than reasonable request.

I've contacted the Better Business Bureau, the Aviation for Consumer Protection Department, The Department of Transportation and ABC 7 on your side. I also FB'd and tweeted this.

They are RUDE, LIARS, UNDEPENDABLE and I will NEVER, EVER fly that airlines again.

[flyhi152]

Originally Posted by angie

HAWAIIAN AIRLINES SUCKS!!!

Hawaiian Airlines canceled a leg of my trip and wanted to make a change to my reservation that did not work for my family. My family and I were extremely disappointed about not being able to complete our vacation as planned. The representative offered a full refund. I was told that the refund had to be given back on the card that it was purchased, however, I have since closed that bank account and opened an account with my credit union. After being placed on hold for a very long time, the representative told me (after speaking with a manager) that the airlines would cut me a check but that it could take up to 30 days. After waiting for 30 days with no check being received, I contacted the airlines, only to be told that you would not be sending a check and that my only choice was to have it credited back to the same card that I used and that I would then have to go to my old bank for a refund. What kind of insanity is that? After writing to the Consumer Affairs Department and the CEOs office, they STILL (without my permission) refunded it the money back to a CLOSED account. Now the only way to get my money back to go to Wells Fargo and hassle with them.

The woman that I spoke with, Rose Harmon stated point blank that she didn't care that I was inconvenienced and that I was a dissatisfied customer. To ask them to refund MY money back via check or to a VALID, OPEN bank account was a MORE than reasonable request.

I've contacted the Better Business Bureau, the Aviation for Consumer Protection Department, The Department of Transportation and ABC 7 on your side. I also FB'd and tweeted this.

They are RUDE, LIARS, UNDEPENDABLE and I will NEVER, EVER fly that airlines again.

Rose Harman and Robyn Lopez are the worst. They don't even have a problem to lie to government agencies. They treat customers like a piece of scum and always use the same phrase at the end of their letters "We have done everything possible, this case is closed"

I would never use this airline again, even if they would offer me to fly for free. Mrs. Harman and Mrs. Lopez made me hate this company.

[azstar]

I agree it's a huge inconvenience, but airlines do it this way to prevent fraud. When it comes time to refund a ticket, the ONLY information the refund department has is the ticket number, the amount, and the credit card number. They don't have the cardholders name any longer at that point. So, they refund only to the credit card because that's the only payment source they have. They simply don't know whether YOU, or someone else paid for the ticket.