Notices

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Cathay Pacific Nightmare - Mechanical Problems on 2 aircrafts on connection flights.

Tools...

Thread Tools

Display Modes

Oct 5, 2011, 3:46 AM

yslivia

Join Date: May 2011

Posts: 4

Hi Jim, please..help... again..

Guess what? After a long battle with Cathay, I took them to small claim court, spent $500 on attorney's advice but we lost. Now, we're $1300 in a hole for all the expenses incurred due to Cathay's delay and the judge wouldn't even see the boarding passes we had, proving they lied that the flight was full on the change flight.
That's so crazy; airlines can be so irresponsible.
In the meantime, I've lost my mom; she passed away a few weeks ago and my worst regret was not spending the extra 2 days with her because of Cathay's mechanical problem delay. Gash... I can't sleep over this. Is there anything I can do? I feel like going to the media.

Thanks, Jim.

yslivia

Reply With Quote

« Previous Thread | Next Thread »

More options...

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Forum Rules

Forum Jump

Similar Threads
Complaint	Complaint Author	Forum	Replies	Last Post
Canceled / Delayed / Overbooked What's with all of the mechanical problems?	sallie	American Airlines Complaints	3	Oct 12, 2010 9:35 AM
In-flight Issue 2 flights with mechanical problems....	Texas Jacks	In-flight Issues	9	Jan 2, 2010 7:26 PM
About Cathay Pacific fooling their own customers	sujayshah	Cathay Pacific Complaints	5	Oct 7, 2009 12:29 AM
Canceled / Delayed / Overbooked Mechanical problems on 3 flights, 2 day delay getting to Argentina	sandraw	American Airlines Complaints	20	Jan 23, 2009 5:28 AM
Canceled / Delayed / Overbooked mechanical problems, cancellation, hassle	jwagon	Delta Air Lines Complaints	0	Aug 22, 2007 9:32 PM

All times are GMT. The time now is 8:04 PM.

Cathay Pacific Nightmare - Mechanical Problems on 2 aircrafts on connection flights.

About Us

AirlineComplaints.org

Advertising