[jean_law]

I have also had a horrible experience with Air Canada damaging my baggage and avoiding at all costs to authorize the repair. After a 2 month delay, during which time I repeatedly called their baggage claims people (in India), Air Canada eventually wrote to me requiring that I supply proof of purchase of the luggage. This is so ridiculous -- the luggage was purchased when I lived in another state and I do not have the receipt. In addition, what does that matter? I sent proof of the luggage being accepted, as well as copies of my boarding passes and all other proofs of travel. Air Canada will just do anything to avoid paying legitimate claims. Air Canada should not be allowed to operate in this fashion, and should be fined for the harassment they cause the traveling public.

SHAME ON YOU, AIR CANADA. YOU ARE A DISGRACE ... PASSENGERS, BE AWARE THAT AIR CANADA WILL NOT ATTEND TO YOUR CLAIMS.