According to Frontier's website the $25 fee is for Confirmed Alternate Flight Change made on day of travel. Since you apparently are trying to make a change in advance of your travel date I can only assume the $132 you were quoted is for a fare difference which is not uncommon when you change your initial outbound flight since it is the same as cancelling and repurchasing the entire ticket at the currrent price. What I do not understand is that you declined the change given the price difference yet they seem to have made the change anyway and are now wanting you to pay for it. This is unfair and unnaceptable.
You should call Frontier back, request to speak to a supervisor, advise them that you did inquire about an itinerary change but after being advised of the additional cost declined and now all you want is for your original itinerary to be reinstated at no additional charge.
If they refuse to do this please send me a DM if you would like some assistance with your issue.
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Oct 25, 2011, 3:43 AM
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