[Jantonis]

Delta eventually got me home, but did not cover $1 of the couple grand (us$) I had to spend because of the shut down. European law requires they do...they just ignored my request for reimbursement. It was a long time back, but still angers me. Here are some other Delta agrivations..

I find it very difficult to use the award miles I accumulate on Delta. I have chose to fly only the direct PDX to AMS flight 4-5 times this year for convenience, but see little reason to continue. The 767 is very old and no individual monitors for in-flight entertainment. That has become very rare with all your competitors.

Similarly upgrades are impossible; however United and before that Continental too regularly upgrade me if a seat is available (regardless of the ticket fare price) and I have the same level of ff program (silver equivalent). I need 3k miles to reach 50k this year on delta and 2k to reach 50k on United. I will fly anywhere to make sure I get the united qualification. Next year...100k+ with United. Usually the routes are more important to me then the ff status, but Delta's is really that bad by comparison.

Here is more...

I looked to get an award ticket to TPE this coming summer...nothing from Delta without spending at least 95k for the least desirable route/ flight. Then it jumps to 120k miles. I chose to book two award tickets on United (65k each for the dates I wanted in June 2012).

Again, wanted to book some tickets to PSP in December 2011 (40k miles was the lowest). No shared dates with Alaska for dates around that time so I booked on Alaska (with my Alaska miles...yes, I travel a lot for business) for 32.5k for the dates I wanted (direct). Are you starting to understand. The business traveler is not liking what your offering. You need a more attractive ff program. Until then, I feel little motivation to work with Delta.

[Ombudsman]

Those who have been around for a while (especially pre-merger Northwest WorldPerks members) have adopted a nickname for the "enhanced" Delta FF program. It is now called SkyPesos in some circles due to the severe devaluation of the program and the miles.

[jimworcs]

It is a toal mystery why people persist with Delta. They are appalling.