Notices

Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

Canceled / Delayed / Overbooked United Airlines Can Cost You Plenty

Tools...

Thread Tools

Display Modes

Jun 11, 2008, 12:22 AM

Butch Cassidy Slept Here Butch Cassidy Slept Here is offline

Join Date: Mar 2008

Location: Nearest Airports: COD, BIL, WRL

Posts: 577

This trip requires two nights en route

Northwest ("NW") is, probably, about as bad as United. However, I've noticed NW flies Springfield-Minneapolis-Vancouver.

Nowdays it's best to assume any US-based airline will be operating late, and/or will cancel flights. Accordingly, in the interest of avoiding aggravation in a foreign country, and high penalty charges, I would have planned for two nights "on the road." One night in Vancouver, and the second in Manila.

You could have avoided the aggravation of US-based airlines altogether. Amtrak, Sedalia, Mo.-Kansas City-Los Angeles would have allowed you to depart (from LAX) on Cathay. The Amtrak fare, with a bed between Kansas City and LAX, is $740 one-way, with a travel time of just under two days.

Reply With Quote

« Previous Thread | Next Thread »

More options...

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Forum Rules

Forum Jump

Similar Threads
Complaint	Complaint Author	Forum	Replies	Last Post
Writing a Letter of Complaint to United Airlines	AirlineComplaints.org	United Airlines Complaints	1	Mar 27, 2017 2:29 PM
Iberia Airlines - Avoid at all cost!!!!	mdscott	Iberia Complaints	17	Sep 27, 2012 6:20 PM
Customer Service United Airlines Non-Performance, Poor Customer Svs.	andor jobb de papos	United Airlines Complaints	3	Mar 11, 2010 5:56 AM
Golfers not wanted at United Airlines	Semprof	Other Airline Complaints	2	Jul 9, 2008 3:17 PM
Baggage Problems United Airlines Bag and Personnel Problems - oh yeah, Dulles United Airlines people	ntboy7756	United Airlines Complaints	6	May 10, 2008 7:11 PM

All times are GMT. The time now is 10:56 PM.

Canceled / Delayed / Overbooked United Airlines Can Cost You Plenty

About Us

AirlineComplaints.org

Advertising