[Kevin]

Hi Cyril,

I have the same problem when I booked on the internet yesterday. I got the tickets issued with only the first four letters of my surname "BENN" insread of the full surname "BENNETT". I called the call centre in Abu Dhabi and was told I cannot change and need to cancel the ticket. However, I booked with my girlfriend so our ticket cost is about £2000 and I am not willing wo sacrifice so much money, over what should be a minor problem. I am travelling in 3 weeks and desperate for a solution so we can both take the same flight. This is my first experience with Etihad. I too am willing to pay an administration charge if needed. I understand that my ticket can not be cancelled without losing the fee, but they don't seem to understand that I don't want to cancel my ticket, I want to fly with them!

I called back again and was told to send an email with my passport scan and an explaination to the call centre and they would change but I've not had a response from them yet.

If you get any positive feedback I hope you can share the experience with me.

All the best,
Kevin