[BKK_FLYER]

Uk,

On this we agree... The other thing I've notes over the years is what I call compensation creep.. back "in the day" passengers requests for compensation were, IMHO, far more realistic and in line with terms of what the problem was.. and back in the day, I, as a front-line management person back then, to sign-off on that kind of stuff with little other needed input..

Today, I find far too commonly what I like the call the "2 first" demand.. or two free round/return trip tickets, and in First Class.. I kid you not, I hear this with all to disturbingly regularity for events that are not even in the most remote way even close to that in terms of reasonable compensation levels..

and the unfortunate by-product of this can be an agents or passengers unwillingness to negotiate to a more reasonable level or compensation or the passenger viewing us, and our denial of their 2-first demand, as being rude, hostile or the like... and/or the agent seeing the passenger as just another gold-digger... both viewpoints do nothing to enhance our working relationship.