Notices

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Other Airline Complaints If we receive 10 complaints about an airline, we will create a specific section for it above.

JET 2 Worst Airline in the world DELAYS - DAMAGED LUGGAGE

Tools...

Thread Tools

Display Modes

Dec 12, 2011, 4:08 PM

tin

Join Date: Dec 2011

Posts: 1

JET 2 Worst Airline in the world DELAYS - DAMAGED LUGGAGE

"Worst Airline in the world"

I have flown all over the world but have never experienced such poor customer service as I had with Jet2. My flight to and from Palma was delayed 7hrs out and 5hrs on the way back, none of the Jet2 staff or their handling agent where any help and wasn’t till they had all of us on the flight demanded a response did we get any answers…little too late and very poor. To top it all, on our late return my baggage was damaged and a lot of my clothes missing, I am still fighting with them for compensation with them trying to get out of it. I have written to them twice, phoned with no positive outcome to date…so be warned … I have since flown many times to Palma with BMI baby …far better company and a more professional and customer service approach …So Jet2 Never again Very poor Airline

Reply With Quote

« Previous Thread | Next Thread »

More options...

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Forum Rules

Forum Jump

Similar Threads
Complaint	Complaint Author	Forum	Replies	Last Post
Customer Service Etihad - the worst airline in the world	Tiptoestap	Etihad Airways Complaints	1	Sep 18, 2011 8:05 AM
Check-in / Boarding worst airline in the world	simadoll	American Airlines Complaints	0	Jul 24, 2010 1:50 AM
Delta is the worst airline in the world	EmilyDi	Delta Air Lines Complaints	1	Feb 1, 2010 12:44 AM

All times are GMT. The time now is 3:27 AM.

JET 2 Worst Airline in the world DELAYS - DAMAGED LUGGAGE

About Us

AirlineComplaints.org

Advertising