[jimworcs]

Charlene got it into her head you were a liar and had gone to the trouble of wetting your own clothes, calling numbers repeatedly for assistance and then travelling 40 minutes out to the airport, to get compensation in the princely sum of $80. Charlene is burned out and is an idiot/

At the minimum United owe you the cost of dry cleaning your clothes, the purchase of emergency supplies (to which you are legally entitled regardless of whether the claim they mishandled your suitcase was true or not) and have provided a token gesture towards another ticket.

Personally, I would not ask for anything more. Instead, I would focus my fire on Charlene.... she is stupid and deserves to be humiliated. Write your most scathing letter..and if they don't respond appropriately switch to another carrier.... the big dilemma is who? Standards are low across the board!