[BKK_FLYER]

Hi,

As I see this, I think there was some room for spirit to have done things a little differently.. but still remain within their rules so to speak.

As I read it, the free juice offer was presented to you while your daughter was asleep.. If you didn't get it then or take your daughters allotment, then I see no real issue with the crew giving you the juice at a later point.. In effect it's only moving the delivery time, and not changing the quantity.

If, on the other-hand you did get or take your daughters juice allowance at that first time (when s/he was asleep) then I can see an issue as this is, for lack of a better term, "double-dipping"..

While I don't see a serving of a 2nd unit of free juice in the big picture as being a 'big deal', I do think that there is something to be said for consistency in application, and that by doing so, does to a degree 'open the door' to issues of 'you gave him/her a second one, why not me too?'..

Also, four (4) months to get a reply? That's just too long in my book..

Unless your situation was something unusual or unique that required Spirit to investigate with several other departments or the like, I think you should at least get an initial acknowledgement email (i.e. we got your communication) within 72hrs or so when sent via email. If it was a paper/snail mail, then I think the same initial acknowledgement should come within 7 to 10 calendar days after receipt; owning to the much more manual processes involved compared to emails.

I think that's reasonable for an airline of medium size or bigger, to be able to receive, open and at least input/enter these types of communications.

On the back-end, getting a reply of some type, I'd think that no longer than 21 to 30 days maximum would be more than enough.. Again, assuming your issue is not extreme or unusually complex.

I think that when you wait that long-- 4 months-- you open yourself up to people thinking-- and understandably so-- that we just don't care.. So, I think just like it is for delays, it's to everyone's advantage to get the matter addressed sooner, not later... even if that resolution is not what the passengers wants or expects..