Notices

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Frequent Flyer Program Etihad Guest Not Crediting Miles

View Poll Results: Do you think Etihad can ever improve such a pathetic state of customer service?
No, not in near Future	4	66.67%
Never	1	16.67%
May be	0	0%
Yes, but until than I will use some other flight.	0	0%
Yes, by monitoring Airline Complaints and following up	1	16.67%
Multiple Choice Poll. Voters: 6. You may not vote on this poll

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Jan 2, 2012, 11:28 AM

su2nil

Join Date: Dec 2011

Posts: 14

Etihad Guest Not Crediting Miles

Hi,

Though I don't believe that you will be of any help, but since you have asked I have already provided Etihad Guest ID to you through DM.

For your handy access I have also given the complaint ID, which I have explained to everyone whenever I call Etihad. If you want I can share (I have already sent a on mail anyway) call detail to let you know- every-time how long your IVR keeps customer hanging.

I will really look forward to see if you can change my impression of Etihad being slow and frustratingly low QoS Airline for its loyal customers.

You can see that I have already spent all of my miles along with an USD payment to redeem those.

Thanks

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Frequent Flyer Program Etihad Guest Not Crediting Miles

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