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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

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Check-in / Boarding Emirates Airline Boarded a Child on Plane without the Required Visa

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Jan 8, 2012, 12:40 AM

jimworcs

Join Date: Jan 2008

Location: Lot et Garonne, France

Posts: 3,197

The first responsability lies with the passenger, or in this case, the parent. How could a parent be so irresponsible and to not ensure the safe passage of their own child, with proper documentation? It is utterly irresponsible.

Emirates may have failed to carry out the second tier checks appropriately, but to blame them is ridiculous. The first duty of any parent to ensure the safety and well being of their children. How could a parent expose them to this kind of risk by sending them abroad without proper documentation? It is shocking.

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Check-in / Boarding Emirates Airline Boarded a Child on Plane without the Required Visa

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