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Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

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Spanair lost luggage delivered 4 days late

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Jan 13, 2012, 6:59 PM

leibtm

Join Date: Jan 2012

Posts: 1

Spanair lost luggage delivered 4 days late

Spanair lost 2 pieces of our checked luggage on June 30 2011 flight
JK220 Barcelona-Tel Aviv, one luggage each for me and my wife. I submitted a claim at the Tel Aviv airport and Spanair
delivered the luggage on July 3 (4 days late). As a tourist in israel
I had no cloths and personal items and I had to purchase these in Tel
Aviv, and because of this Spanair rules obligated them to refund 50 euro each
for each luggage for refund of these expenses for a total of 100 euro.
Spanair received my mailed original receipts for these purchases on July
29 2011 as they requetsed (according to US post office tracking) and they acknowledged receiving these and promised to pay within 8 weeks. We
are in mid January! My repeated calls to Spanair in Spain (international long distance) did not help so far including my travel agents calls - they have no office or business in the US. I demanded promptly refund but this
did not lead to this payment yet and I believe they have no intention paying. Any advise?

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Spanair lost luggage delivered 4 days late

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