[FUMING]

NEVER NEVER NEVER even THINK to use eDreams, even if there is no other online travel ticket agent on the earth! Swim to your destination!

Expedia in the end gave me the same Turkish Airline tickets 10 percent cheaper and with no fuss or chicanery or headache, in about 7 minutes i was with the Expedia website and had paid, and received my confirmation of ticket. Let me explain my e-Nightmare dream.

Really. I have traveled a lot and always use online booking services, such as Expedia, TravelAdvisor, etc. This trip from Tbilisi, Georgia, to Cairo, Egypt, using Google, I kept getting many hits at the top to use eDreams booking service, a discount intermediary. I could not get away from eDreams searching with Google, it was odd, and even though i used them 2 and a half years ago, eDreams, and I was only moderately pleased then, the price for Turkish Air seemed good today. The eDream's price was the lowest and the easiest schedule to click onto flight times. The shocker came after i was hesitating for five minutes over the use of their service, and i got a quick message "buy your ticket in the next five minutes or begin the whole procedure over again."

I should never have been pushed to act so harried and quickly. As soon as my VISA debit card number went through, i was double charged for the amount of one RT flight, i got the txt messages from my bank on my mobile almost immediately. This happens to everybody, ditto, the email soon from eDreams stating that they always charge twice if you use a debit card [thanks for telling me AFTER I PAID] and that my ticket STILL HAD TO GO THROUGH SOME DIFFICULTIES of my credit clearing.

I needed to sleep but had to stay up 5 hours screwing around with looking up previous complaints against eDreams using Google and other search engines. It was easy to find about 500 serious complaints. i felt like a complete sucker, and felt really sorry for the people stranded in Africa on their way to Paris, or sick with illness in Saigon on their way to Los Angeles. They lost their flight and their money and time, and maybe some of them died due to the theiving with intent people at eDreams. Everything is VERY CALCULATED and DEVIOUS in their strategies.

After five hours since paying with VISA, i still had no reply from eDreams and NO TICKET CONFIRMATION in my inbox. My flight was in about 24 hours. I went to work, and when i came home, still no reversal of the double charge, no flight confirmation, and no messages from eDreams.

So i called my bank and had then terminate my VISA card. The 2 identical amounts were not officially "blocked" yet. Thank god my bank's computer's and security protocols became alert to the double charge so quickly from eDreams, and threw the "block" of the amount into limbo. But i still am happy i terminated my VISA card because THAT REALLY WOKE THESE BUMS UP at eDreams!

They sent these two [BELOW] insincere, trite, disingenuous and contemptuous emails to me from two different staff personnel, like snakes with beady eyes. I will repost them below. I feel that eDreams based in Barcelona, is making a HORRIBLE name for the nation of Catalan, and all other Catalans should protest like the WE ARE THE 99 PERCENT against this criminal operation, eDreams. Clearly, Europe is going the way of USA in deregulation of financing and internet security, starting with Catalonia, Spain.

email reply #1 [16 hours] after my VISA card got slammed with a double charge and no ticket confirmation in my inbox.....

#1 Dear customer,

Thank you for booking with eDreams. Your are receiving this email because an error has occurred in your reservation making impossible its confirmation. Please wait a few minutes and try to rebook the ticket again through the website.

Our apologies for any inconvenience this may have caused.

Best regards
Miss Frances del Valle
Flights Department UK, US, Canada, Australia, Spain, India, and Pacific

(Working hours Monday to Friday 09:00 - 23:30 CET Saturday 09:30 - 18:00 CET)

T: 902 887 107 (Spain)
T:+34 934 457 153 (International)
Fax: +34 93 508 89 90
frances.delvalle@edreams

------------

#2
Dear customer,

I inform you that unfortunately your reservation has been cancelled by the airline

Any charges will be applied,

From our Customer Care Department I would like to offer you a bonus discount of 10 euros to be used in a future booking.

The discount voucher is requested in the following way:

After making your reservation online or through our Call Centre you will receive an email with the locator number from the reservation, you will need to send us an email with this number and we will discount the value you were given from the final price. It is valid for one year.

The discount eDreams makes is from the commission it gains with each reservation and not from the price established with the airline company.

Kind regards

Andrea Gonzalez
Atencion al Cliente

atencioncliente_andrea@edreams
601 World Trade Center N, PL6
Moll de Barcelona s/n
08039 Barcelona, Spain

Andrea Gonzalez
Atencion al Cliente

I FELT GLEE and JOY in outmanouvering these schmucks, and i hope you outwit them too if you are foolish enough to use eDreams [with many hidden fees also, after you click on the "fake" price before your VISA card is "impounded" by them, your card is charged another ten percent or so more]. Expedia has never let me down. With lower prices almost always than eDreams. I don't work for Expedia, I am just surprised i trust them today, after this, and in fact, a few years ago, many of the strange sounding names for new online "brokers" of tickets had lower prices than Expedia, so i always explored them and used them. Obitz seems okay but has often high prices. And i don't have patience to play around with Kayak or many other U.S./Canada based services, because i most often buy my tickets in Europe or Central Asia.

[jimworcs]

There have been so many complaints about eDreams, and so consistently....that it is surprising that criminal charges havn't been levied. They are outrageous... I would never use them.

[Flowere]

Once I have bought two tickets in edreams website and guess what.. At the airport we were told that we hadn't paid for the luggage and we had to pay if we wanted to register it. When I was buying tickets I haven't seen any notice in edreams website, that baggage fee was not included and that we had to pay additional fee. So, we had to pay 30 eu for one piece of luggage at the airport. After returning home, I emailed edreams but they have blamed me for the accident as luggage policy is available under General Conditions. I have replied them that EU regulation oblige them to communicate price supplements in a clear, transparent and unambiguous way and other vendors clearly show that the price is without luggage price (i.e. check easyjet) AND that I had tried to read General Conditions but it is just impossible to read it in time (booking transaction just timesout and form has to be filled again). Do they think it is appropriate way to notify about such a important thing like additional price for the baggage? They haven't reacted to my second email and my money was gone, of course.

But it is not the worst.

Next time I was foolish enough to buy tickets in their website again. This time we haven't been admitted to the flight. The girl at the airport told us that she could not find us in the system and that the reservation haven't been made! I called to eDreams customer service but there was no one on duty there. We have shown her the email from edreams with all the information about flight, but she couldn't help us. We had to buy another tickets and fly the next day! We had a lot of inconveniences because of this, so I've emailed edreams again demanding a refund. But they have stated that it was our fault, because we got only one email from them with all the flight information, but it was not the ticket and we had to receive another email with the tickets (which we haven't gotten, of course). They've told us that it was our fault that we haven't gotten these tickets and that they will not refund money for us! They have offered us to use edreams 10 euro discount to be used for the next time DD How ironic is that?????? I will never ever use this edreams service again. I've already told about them to all my friends and I will write about them in every travel and services website. People should know about them. I hope that crisis will affect these scammers.

[jimworcs]

Take them to court...they are crooks

[www]

Personally, I was quite happy with eDreams customer phone service.
However, I also dislike their non-transparent pricing. As this is one of our passenger's rights protected by law, you should know that you can file a complaint.

[www]

And here is how to file a complaint (just scroll to the bottom)
http://europa.eu/youreurope/citizens...r/index_en.htm

[jimworcs]

EDreams are such scammers they tried to scam this site by posting FAKE positive reviews.

[eDreamsNightmares]

Hi there,I also had a bad experience with eDreams.Here is a page I started for people that have been wronged by eDreams.
Please go check it out and if you want,please join and share your experience with this unethical and unprofessional company.
I am starting up Twitter,Google+,Youtube and WordPress blogs in the same manner!
The goal is to get as many people with grievances to let it our on this page and warn others.
Let's shed a light on this horrible company!
Regards.

https://www.facebook.com/EDreamsNightmaresVictimsUnite