[siscar]

Well in my case the issue is that I booked a ticket, the website told me it would cost 275GBP to change and when I went to change it I was told it would be over 2000GBP to change.

The website made no mention of 6 month validity, the fare rules simply said the message you quoted - no fare rule available for this ticket (I have the screen shots of it), yet the reason for them charging so much is that they claim it is 6 months validity.

The T&Cs clearly show that tickets are valid for 12 months unless otherwise stated. So I am giving them one final chance to sort this out by writing to them today, if I don't get any joy I will pay the extra then reclaim it through the courts. There is little doubt in my case because I have all of the evidence of the process I went through that I should win. Interestingly a few days after I emailed them all of the details they changed their website and fixed the problem, but they haven't come back to me and admitted that they were at fault.