Notices

Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

Reservations Had a problem making, or with, any Reservations?

Reservations CHARGED TWICE for SAME FLIGHT--REFUND REFUSED

Tools...

Thread Tools

Display Modes

Jan 28, 2012, 4:40 PM

jimworcs

Join Date: Jan 2008

Location: Lot et Garonne, France

Posts: 3,197

I absolutely agree with Gromit. The second higher charges were not authorised by you. The airline cannot legally charge you for charges which were not authorised. You should immediately dispute the credit card charges, contact the Attorney General's office in your state and write to US Air advising them that the charges were not authorised and that you will taking your case to small claims court. You should also state that unless they can provide you with a transcript of the call in which you agreed to the charges, you would not agree to them.

Reply With Quote

« Previous Thread | Next Thread »

More options...

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Forum Rules

Forum Jump

Similar Threads
Complaint	Complaint Author	Forum	Replies	Last Post
Air Arabia: cancelled a flight and refused to refund amount paid for set of tickets	puerrtto	Other Airline Complaints	2	Apr 8, 2011 4:57 AM
Canceled / Delayed / Overbooked CO can change my flight, but if I do, I get charged $150	sixsigmachampion	Flights Canceled / Delayed / Overbooked	0	Mar 31, 2011 2:57 AM
Customer Service Jet Blue Refused to Issue Credit for SnowMaggeden Flight!!!	Citizen1	JetBlue Airways Complaints	9	Jun 30, 2010 3:14 AM
Customer Service Continental Refused to Refund a Fully Refundable Ticket	mquamar	Customer Service	10	May 9, 2010 9:04 PM
Customer Service Incompetent staff refused to refund fully-refundable ticket	barbourJ	United Airlines Complaints	0	Mar 17, 2007 4:29 AM

All times are GMT. The time now is 6:42 PM.

Reservations CHARGED TWICE for SAME FLIGHT--REFUND REFUSED

About Us

AirlineComplaints.org

Advertising