[neilarvanitis]

Dear all,

Just to inform you all that I just spoke to a lady at BMI in England, I have her name and position, who informed me that, yes my flight was amendable - having originally been booked via edreams, and she instructed me to contact edreams and request them to call the BMI helpdesk to make the change. She even updated the system so that even edreams could see that she instructed for edreams to contact them to make the modification to the tickets.
Edreams did establish contact with BMI but were subsequently informed that the ticket was non-changeable. Despite the fcat that I had been initially told by the lady that it was! What's more it was even logged on the system (bar the authorisation comment). Edreams just contacted me telling me that they spoke to the person and that she was going to call me now after her lunch break to apologise and that, yes, it was an error on their part.
Now I am left reeling in disappointment. I feel ever so aggrieved considering I trusted the information and instructions and now we have lost out on close to £500 worth of airfares. Thank you BMI for your professional customer service. Not!