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Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

OnePass Complaints Have you tried using your miles or elite status but encountered problems? Had any problems earning mileage?

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Feb 14, 2012, 1:45 AM

ALP

Join Date: Feb 2012

Posts: 1

Same same

I am having a similar issue with a TAM flight. I am still fighting for my account to be credited for a flight from JFK to EZE RT on Oct. 31st. I have received about ten "sorry/check your account in 15 days" emails. Maybe it is a TAM issue. Or maybe Continental is getting lazy!

This was the last email I received:
We recognize that you have written to us more than once concerning this issue. We apologize for the delay in processing your request.
The TAM Airways flight information referenced in your e-mail has been re-submitted to our partner for verification. If eligible, this flight activity will post to your account and appear online within 15 days. Please check your account at that time to verify that the mileage has posted. You can then click on the “View All Activity” link on the “My Account” page for details until the activity appears on your next statement.

I have flown religiously with Continental for the last five years, and have made Platinum status every year, but I am so sick of Continental/United I am currently trying to have my status matched on Delta.

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