[AADFW]

@ screennamie - I have been one of the passengers who's paid thousands of dollars for a single airline ticket, and let me tell you, until very recently AA had a very sad history of taking care of it's premium customers relative to it's global competitors. It's not about getting one more than the other guy; it's about getting what we paid for. On one occasion several years ago flying AA LAX-NRT I was told by a flight attendant that I'd need to settle for a $1 bag of potato chips because the fully packed business class cabin was stocked with only a small handful of the cold soba noodle snacks promised on the menu. That's penny pinching at it's worst, and so many of similar past policies for the premium cabin have been embarrassingly flawed. Only in recent months has AA shown glimmers of hope in the area of premium services. They still have miles to go - especially in terms of overhauling the culture of adversarial customer service, perhaps most notably out of the carrier's MIA hub.